Remote (Brazil)

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Levity is seeking a Forward Deployed Engineer to work directly with customers and help them maximise the value of our platform by tailoring and implementing AI-driven workflow automatons. You’ll collaborate across internal teams and work closely with customer stakeholders to understand their goals, set up integrations, and provide hands-on support throughout the process.

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What you’ll do

• Customer workflow mapping: Lead discovery with customer teams (including IT, Product, and AI) to outline automation goals, map workflows, and define success criteria.
• Technical implementation & testing: Configure and test custom Levity Work-spaces using customers’ APIs and inboxes. Integrate Levity with customer systems (e.g., CRM, TMS), ensure data flows correctly, and troubleshoot edge cases.
• Ongoing support: Act as a primary technical contact post-implementation—monitoring outcomes, resolving issues, and helping customers refine workflows over time.
• Cross-functional work: Partner closely with our Tech and Product teams to communicate customer needs and co-design solutions for highly specific automations. When Levity’s existing tools don’t cover a customer use case, liaise with Product and Engineering to design and implement viable solutions.
• Stakeholder engagement: Serve as a bridge between Levity’s Sales, Product, and Tech teams and the customer’s technical leads to ensure smooth handover post-sale and seamless ongoing support.

What we’re looking for

Must-have

• Experience: 6+ years (or equivalent) in Forward Deployed Engineering / Solutions Consulting, Technical Account Management in B2B SaaS; strong experience with enterprise customers (a mix of Enterprise and SMB experience is also a plus)
• Technical skills: Strong API and integration experience (debugging, testing, configuring systems)
• Communication: Excellent customer-facing communication skills in English (written and verbal)
• Languages: Fluent English and German (additional languages are a bonus—especially Portuguese or Spanish)

Nice-to-have

• Familiarity with automation tooling (Zapier experience is a plus)